Contact us

Email support@usecopperline.com. Say which company you work for and, if it is about a job, its reference. We answer on working days, usually the same day.

For anything about your personal data, write to privacy@usecopperline.com.

Getting an account

Copperline is used by plumbing and electrical companies, and your company adds you. There is no sign-up in the apps. If you cannot sign in, ask whoever runs your office to add you or to reset your password.

Common questions

• I forgot my password. Press Forgot on the sign-in screen, or ask your office to set a new one.
• My phone does not ring or buzz for new jobs. In the Field App, open Me and turn on notifications. If your phone was asked before and you said no, turn them on in your phone's Settings, under Copperline.
• The office cannot see me on the map. In the Field App, open Me and press Share my location. It says what is shared and when before your phone asks.
• A voice note did not arrive. The app keeps it and sends it when you have signal. If it still has not arrived, email us with the job reference.

Deleting your account

1. In the Copperline Field App: Me, then Your profile, then Delete my account.
2. In the Copperline One app, or Copperline One on the web: More, then Delete account.

What goes and what stays is on deleting your data.

The small print

Privacy policy and terms of service. Copperline is operated by Business Growth Insight Ltd, 260 South Lane, New Malden, London KT3 5RN.